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Terms & Conditions

JULES GOZO HOLIDAYS TERMS & CONDITIONS

Please be assured that we are an ethical business that does all it possibly can to ensure you have an enjoyable holiday with excellent customer service. We do all we can to try and accommodate our customers and these Terms and Conditions serve as protection for you as well as other parties.

HOLIDAY MAKERS ARE ADVISED TO READ OUR TERMS AND CONDITIONS WHEN MAKING A RESERVATION REQUEST AND BOOKING WITH US. IN EITHER CASE, THESE TERMS AND CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

  1. DEFINITIONS

    1. "Additional Fees" means any fees payable by the Holidaymaker other than the Rental Charge e.g. additional bed
    2. "Agent" means JULES GOZO HOLIDAYS whose registered office is at Gable End, York Road, Shiptonthorpe, East Riding of Yorkshire, YO43 3PG. Maltese VAT Reg No: MT 23888218.
    3. “Booking” means the reservation for a Property by the Holidaymaker for dates and price agreed with the Agent.
    4. "Confirmation of Booking" means the Agents confirmation of the Owners acceptance of the booking
    5. "Deposit" means:
      1. 25% of the Rental Charge; or
      2. If the holiday is due to commence within six weeks of the date of a reservation request, 100% of the Rental Charge
    6. "Holidaymaker" means the person/s who makes the booking and rents the Property for the purpose of a holiday. This person must be over 21 years of age;
    7. "Property" means the accommodation for which a booking is made.
    8. "Property Owner" means the owner of the Property.
    9. "Rental Charge" means the total rental charge payable in respect of the booking.
    10. “Full Balance” means the Rental charge less any deposit.

  2. OBLIGATIONS OF JULES GOZO HOLIDAYS (the Agent)

    1. The Agent acts as agent for the Property Owner to promote and take Bookings.
    2. Once the Deposit has been paid and a Confirmation of Booking issued by the Agent, a legally binding contract shall exist between the Holidaymaker, Property Owner and Agent

  3. BOOKINGS AND PAYMENTS

    1. The Agent will endeavour to keep all availability calendars up to date and is reliant on the Owners to advise the same. If, following a reservation request or an online booking, the Agent finds the Property it is no longer available in this short time, the Agent will advise the Holidaymaker immediately. In the case of an online booking having been submitted and any payment taken, the Agent will attempt to find a similar Property. Any payment made will be returned if the Holidaymaker does not accept the offer.
    2. On making a reservation, the Holidaymaker is required to pay a 25% Deposit to the Agent, who will issue a Confirmation of Booking. This is only legally binding on receipt of Deposit.
    3. Upon receipt of the Confirmation, the Holidaymaker is requested to check the details and notify the Agent of any mistakes/errors immediately. No changes can be guaranteed to the Booking after this time.
    4. The Full Balance (if applicable) should be paid to the Agent no later than six (6) weeks prior to the start of the holiday.
    5. If the Agent has not received the balance by the due date, and having sent a reminder, will consider the booking as cancelled after 7 days of the reminder being issued. The Holidaymaker is not be entitled to a claim or reimbursement.
    6. The Agent reserves the right to correct any error in advertised and/or confirmed prices.
    7. Some Property Owners may charge a damage deposit (as mentioned in the individual Property details). The Owner shall liaise directly with the Holidaymaker to collect and (if appropriate) return this bond. The Agent has no control over this.

  4. CANCELLATION BY THE HOLIDAYMAKER

    1. The Holidaymaker should notify the Agent immediately in writing if he/she wishes to cancel the Booking. It is strongly recommended the Holidaymaker has valid Travel Insurance. The cancellation takes effect when the Agent receives written confirmation. In this event, the following will apply subject to notice given;

      NOTICE GIVEN CANCELLATION CHARGE
      60 Days Plus No Penalty
      59 days or less Loss of Deposit
      28 Days or less 100% cost of the holiday
    2. If the Full Balance has already been paid, the Cancellation Charge will be deducted together with an administration fee of £50.00 and remaining funds returned.

  5. NON-AVAILABILITY OF PROPERTY

    1. In the event the Agent is unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, the Agent will endeavour to arrange alternative accommodation of an equivalent type and standard.
    2. The holiday maker is not obliged to accept this alternative. In this event, where the Holidaymaker has paid any money for the Property, the Agent will return all monies.
    3. Other than above, the Agent has no liability for the cancellation or alteration of a Booking.

  6. ACCURACY OF PROPERTY DESCRIPTION

    1. To the best of the Agent's knowledge the Property description is correct at the time of publication.
    2. If, becoming aware of any material inaccuracies in any Property description, or material changes to the Property, the Agent shall correct these and inform the Holidaymaker. The Agent has sole discretion over Booking Cancellation and Clause 5 will apply.

  7. OBLIGATIONS OF THE HOLIDAYMAKER

    1. During the Holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes:

      1. the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation and the Property will be used for the sole purpose of a holiday;
      2. to show due consideration to other parties (to include, but not be limited to, dangerous or offensive behaviour, abuse or damage of property or to others, including the Property Owner, Representatives, Agent or other third parties. Loud music or noise is strictly prohibited any time of the tenancy. The property is not permitted to be used for events (unless given by the Owners expressed consent);
      3. to allow the Property Owner or his representative access to the Property at any reasonable time during the period of the Holiday;
      4. to keep the Property and all furniture, utilities and amenities in the same condition as at the start of the holiday and to ensure the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required following occupancy and for any consequential loss;
      5. to report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement.
      6. to arrive and to vacate the Property at the times stipulated unless prior arrangement has been agreed with the Property Owner/Agent;
      7. not (without the consent of the Property Owner) allow any person, other than guests booked at the Property, to use the facilities and amenities of the Property.
      8. not to transfer the Booking or any rights and responsibilities under these Booking Conditions to another person, without our prior written consent.
      9. In the event of a breach of any clause in 7.1, the Property Owner (or representative) can refuse the Holidaymaker entry to the Property, or require the Holidaymaker leave before the end of their Booking. As such, the Holidaymaker shall be deemed to have cancelled the Booking with no claim for compensation or reimbursement.
    2. The Maltese Tourist Association has introduced an ECO tax equivalent to €0.50 per person (Adults age 18 +) per night, up to a maximum €5 per person for the duration of a single stay. It is the responsibility of the Property Owner to collect this locally during your stay.

  8. PETS

    1. Pets are not permitted unless the Holidaymaker has specific written consent from the Owner upon request. Breach of this will result in 7.1.9 being applied.

  9. LIABILITY

    1. The Holidaymaker's (and all other members of the party's) personal belongings and vehicles (together with their contents) are left at the Property at their own risk.
    2. The Agent shall accept no liability for any loss, damage or injury to the Holidaymaker or party of guests, or to personal property off all, during the stay, unless such loss, damage or injury is caused by the wilful neglect by the Agent.

  10. DATA PROTECTION AND PRIVACY

    1. All Personal Data and other information collected by the Agent in relation to a Booking, will be processed according to the provision and regulation of the Data Protection Act, 2018.

  11. COMPLAINTS

    1. In the unlikely event the Holidaymaker may have cause for complaint, the Holidaymaker should contact the Agent (or representative) immediately. The Agent will contact the Property Owner immediately following this.
    2. If the Holidaymaker is unhappy with the Property Owner's response, the Holidaymaker must contact the Agent in the UK as soon as possible.
    3. The Agent encourages all Property Owners to take complaints from Holidaymakers seriously and to resolve them if possible. The Agent will endeavour to liaise with the Holidaymaker and the Property Owner and attempt to resolve the outstanding complaint.
    4. From time to time, building work may commence near the Property where this is outside of the Agent and Property Owners control. Regulations grant consent for Building works where it can take years before the actual work begins. Notice is not required and hence, can be disruptive, without notice. In this case, Clause 11.3 will always apply.
    5. If the complaint remains unresolved on return or within 7 days of the end of the holiday) the Holidaymaker should provide details of the complaint and the Property Owner's response. The Agent will only consider a complaint that has followed the procedure 11.1 and 11.2.

  12. FORCE MAJEURE

    Neither the Agent or Property Owner is responsible for any failure to perform its obligations of the Holidaymakers Booking, if it is prevented or delayed in performing those obligations by an event of force majeure. The Agent will immediately notify the Holidaymaker giving full details of the event of force majeure and the reasons for the event preventing or delaying obligations of the Booking. On the evidence of Force Majeure. no liability can be accepted, and no compensation paid by the Agent or the Property Owner.

  13. LAW AND JURISDICTION

    The contract between is governed by the law of England and Wales where any dispute, matter or other issue which arises will be dealt with by the Courts of England and Wales