1. “Additional Fees” means any fees payable by the Holidaymaker other than the Rental Charge e.g. credit card fees, cot hire.
    2. “Agent” means JULES GOZO HOLIDAYS whose registered office is at Gable End, York road, Shiptonthorpe, East Riding of Yorkshire, YO43 3PG
    3. “Booking” means the reservation for a Property by the Holidaymaker for the Property, dates and price agreed with the Agent.
    4. “Booking Conditions” means these terms and conditions.
    5. “Confirmation of Booking” means the Agents confirmation of the Owners acceptance of the Booking
    6. “Deposit” means:
      1. 20% of the Rental Charge; or
      2. If the holiday is due to commence within six weeks of the date of a reservation request, 100% of the Rental Charge
    7. “Holidaymaker” means the person/s who makes the booking and rents the Property for the purpose of a holiday. This person must be over 21 years of age;
    8. “Property” means the accommodation for which a booking is made.
    9. “Property Owner” means the owner of the Property.
    10. “Rental Charge” means the total rental charge payable in respect of the booking.
    11. “Full Balance” means the Rental charge less any deposit.
    1. The Agents sole purpose is to act as agent for the Property Owner to promote and take Bookings. The Agent does not own or manage the Property but reserves the right to refuse any Booking.
    2. Once the Deposit has been paid and a Confirmation of Booking issued by the Agent, a legally binding contract shall exist between the Holidaymaker and the Property Owner. As part of this contract the Property Owner will make the Property available for the period set out in the Booking. The Agent shall not be a party to such contract.
    3. The contract shall be subject to these Booking Conditions and any other special conditions made known to the Holidaymaker at the time of the Booking.
    4. The Agent accepts no liability for any defects or unavailability of the Property or any other problems with the holiday. The Holidaymaker’s right of action (if any) shall be against the Property Owner and not the Agent.
    1. The Agent will endeavour to keep all availability calendars up to date and is reliant on the Owners to advise the same.
      If, following a reservation request or an online booking, the Agent has checked the availability of the Property and it is no longer available in this short time, the Agent will advise the Holidaymaker.
      In the case of an online booking having been submitted and any payment taken, the Agent will advise the Holidaymaker within 24 hours and attempt to find a similar Property. Any payment made will be returned if the Holiday maker does not accept the offer.
    2. On making a reservation, the Holidaymaker is required to pay the Deposit to the Agent, unless advised otherwise. If payment is not received within 7 days, the reservation will be canceled.
    3. The Agent will issue a Confirmation of Booking. However, the contract is not legally binding until the Deposit is paid.
    4. Immediately upon receipt of the Holiday Confirmation from the Agent, the Holidaymaker should check the details and notify the Agent of any mistakes/errors made by the Agent as soon as possible and in any event within seven (7) days. No changes can be guaranteed to the Booking after this time. There may be a charge, if it is not a result of the Agents error.
    5. The Full Balance (if any) must be paid by the Holidaymaker to the Agent no later than six (6) weeks prior to the commencement of the holiday.
    6. If the Agent has not received the balance by the due date, an overdue reminder letter will be issued to the Holidaymaker and a charge of £20 will be added to the balance due. If the balance is not received within four (4) days of that reminder, the Agent reserves the right to treat the Booking as canceled by the Holidaymaker. The Holidaymaker shall have no claim against the Agent or the Property Owner for compensation or reimbursement whatsoever.
    7. The prices published by the Agent are cash prices in pounds sterling or Euros. The Agent incurs charges from credit card companies when the Holidaymaker pays by credit card, and therefore a charge will be made for each credit card transaction, depending on value??. Any charges raised against the Agent by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to the Agent within seven (7) days of the Agent’s request to do so.
    8. Payments can be made in pounds sterling or Euros.
    9. The Agent reserves the right to correct any error in advertised and/or confirmed prices.
    10. Some Property Owners may charge a good housekeeping bond (as mentioned in the individual Property details). The Owner shall liaise directly with the Holidaymaker to collect and (if appropriate) return this bond. The Agent has no control over any good housekeeping bond that may be collected.
    11. To minimise the financial risks associated with going on holiday it is strongly recommended that the Holidaymaker arranges travel insurance that matches their needs on booking.
    1. The Holidaymaker should notify the Agent immediately in writing if he/she wishes to cancel the Booking. The cancellation will only take effect when the Agent has received written confirmation from the Holidaymaker. If the Booking is cancelled after the Full Balance is due this balance shall remain payable subject to the length of notice given;
      30 Days of more Loss of Deposit
      15 – 29 Days 75% cost of the holiday
      14 days or fewer 100% cost of the holiday
    2. If the Full Balance has already been paid, the Cancellation Charge will be deducted together with an administration fee of £35.00 and remaining funds returned. Again, the Holidaymaker should consider insurance cover.
    1. In the event of the Agent being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, the Agent will endeavour to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location.
    2. The holiday maker is not obliged to accept this alternative accommodation. In this event and where the Holidaymaker has paid any money in respect of a Property and it subsequently becomes unavailable, the Agent will return all monies to the holiday maker.
    3. The Agent is not liable for any costs associated with alternative accommodation.
    4. Save as set out above, the Agent shall have no liability for the cancellation or alteration of a booking.
    1. To the best of the Agent’s knowledge the details describing any property published are correct at the time.
    2. If becoming aware of any material inaccuracies in any published description of the Property or material changes to the Property, the Agent shall endeavour to correct them in future publications and inform the Holidaymaker. The Agent may, in its sole and absolute discretion, offer the Holidaymaker the option to cancel the Booking and clause 5 shall apply accordingly.
    1. During the period of the holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of the Property Owner and the Agent) as follows:
      1. the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation;
      2. the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
      3. to show due consideration for other parties (to include, but not be limited to, dangerous or offensive behaviour, abuse or damage of property or to persons, including the Property Owner, Representatives, Agent or other third parties). Loud music or noise is strictly prohibited any time of the tenancy. The property is not permitted to be used for events (unless given by the Owners expressed consent)
      4. to allow the Property Owner or his representative access to the Property at any reasonable time during the period of the holiday;
      5. to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the start of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss (the charge for cleaning will be a minimum €100);
      6. to report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
      7. to arrive after 3 p.m. on the arrival day and to vacate the Property by 11 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owner and/or the Holiday Confirmation states otherwise;
      8. not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
      9. to notify all other members of the Holidaymaker’s party of these undertakings.
    2. In the event of a breach of any of the undertakings set out in clause 7.1 the Property Owner (or his representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
  8. PETS
    1. Pets are not permitted unless the Holidaymaker has specific written consent from the Owner upon request. Breach of this will result in 9.2 being applicable.
    1. The holiday maker’s (and all other members of the Holidaymaker’s party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
    2. The Agent shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or wilful default of the Agent.
    3. No representative, agent or sales person (whether employed by the Agent or not) has authority to vary, amend or waive any of these Booking Conditions and no amendment or addition to any of these Booking Conditions shall be deemed to have been accepted unless in Agents writing.
    1. Under the Data Protection Act 1998, all personal and other information collected by the Agent in the course of its business, belong to the Agent and will not be disclosed to any third party except to the Property Owner (and/or his representatives) in connection with a Booking.
    2. Provided the Holidaymaker has not told the Agent otherwise, the Agent may use the Holidaymaker’s personal information for marketing the agent’s services.
    3. If the Holidaymaker or other individual wishes to be removed from the Agent’s marketing lists, they will have the option to “Unsubscribe”.
    1. In the unlikely event the Holidaymaker may have cause for dissatisfaction; the Holidaymaker should contact the agents representative immediately. This representative will contact the Property Owner immediately following this. The agent encourages all Property Owners to take complaints from holiday makers seriously and to resolve them if at all possible.
    2. If the Holidaymaker is unhappy with the Property Owner’s response, the Holidaymaker must contact the agent in the UK as soon as possible.
    3. Without prejudice to clause 11.2, upon receipt of details of a complaint from a Holidaymaker, the agent may (in its absolute discretion) liaise with the Holidaymaker and the Property Owner and attempt to resolve the outstanding complaint.
    4. If the complaint remains unresolved on return (and in any event within 7 days of the end of the holiday) the Holidaymaker should provide details of the complaint and the Property Owner’s response. Please note that the Agent will not consider any complaint that has not followed the complaints procedure 11.1 and 11.2.
    5. This clause is without prejudice to any cause of action the Holidaymaker may have against the Property Owner.
    1. No liability can be accepted and no compensation will be paid by the Agent or the Property Owner, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker’s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Agent or the Property Owner are prevented or affected, by any event which the Agent or the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Agent or the Property Owner.
    1. All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.